Privacy Policy

Tide Spark Inc. ("Tide Spark", "we", "us") has created this Privacy Policy to set out how we collect, use, and disclose information about identifiable individuals and information which can be used to identify an individual ("Personal Information") through our Website and in the course of providing our products, software, and services (collectively, the "Services").

Privacy is of great importance to us. We do not actively collect Personal Information for the purpose of selling or marketing that Personal Information to third parties. By visiting our website located at https://www.tidespark.ca/, or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

1. OVERVIEW

A Note About Children. The Services are intended for business use and are not intended for minors. We do not intentionally gather Personal Information from persons who are under the age of 13.

International Users. If you are a non-U.S. or non-Canadian user of the Services, by visiting the Services and providing us with data, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy.

Lawful processing. We process your Personal Information only to the extent necessary for the purposes described in this Privacy Policy.

2. COLLECTION AND USE OF PERSONAL INFORMATION

What we Collect: Personal Information We Collect from our Customers, Personal Information Collected in the Course of the Services, Device information, Logs, Cookies, Employee and Contractor Candidate Information, Marketing Information, and information from Tide Spark Suppliers and Partners.

Use of Personal Information: We may use your Personal Information to verify end user's identities, provide and improve the Services, send technical notices and updates, complete transactions, respond to questions, process payments, investigate fraudulent transactions, monitor and analyze trends, conduct business relationships, and as otherwise described in this Privacy Policy.

3. STORAGE LOCATION AND TRANSFER

Tide Spark processes and stores its data, including Personal Information, on servers located in Canada, the United States and the EEA. You agree to this transfer, storing or processing of your Personal Information in Canada and United States.

4. DISCLOSURE WITH THIRD PARTIES

We may share Personal Information with Service Providers and Business Partners, in Business Transfers, With Your Consent, and As Required by Law.

5. RETENTION

We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law. Personal Information in respect to financial transactions is retained for at least five years by Tide Spark for financial compliance and regulatory requirements.

6. EEA AND UK RESIDENTS

If you are a resident of the EEA or the UK, you have certain data protection rights including: Request access, Request correction, Request erasure, Object to processing, Request restriction, Request transfer, and Withdraw consent.

7. CALIFORNIA PRIVACY RIGHTS

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of Personal Information we collect, to delete their Personal Information, to opt out of any "sales" of Personal Information, and to not be discriminated against for exercising these rights.

8. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of the date stated above. We may amend this Privacy Policy from time to time. If we make material changes, we will notify you by posting an announcement on our Website or via the Services or sending you an email prior to the change becoming effective.

9. CONTACT

Questions regarding this Privacy Policy should be directed to our Privacy Officer by email to Hello@tidespark.ca

SCHEDULE "A" - Sub-Processors

To support Tide Spark in delivering the Services, Tide Spark engages third-party service providers as sub-processors including Plaid (United States) and Gemini (United States).